FAQ

Product & Quality

What materials are used in your products?
At Maisonuk, we use premium materials such as solid wood, metal, ceramic, and tempered glass to ensure both durability and aesthetic appeal. Wherever possible, we also prioritise eco-friendly and sustainable sourcing.

How durable are your products?
Our lighting products are crafted with longevity in mind. Each piece is designed to handle everyday use while maintaining its visual appeal and functional integrity.

Are your products easy to assemble?
Yes. Most of our lighting fixtures require minimal assembly. We include clear, easy-to-follow instructions with every product to ensure a smooth setup experience.

Shipping

How long does shipping take?

  • Processing Time: 1–2 business days (Monday–Friday)

  • Delivery Time: 4–6 business days (Monday–Friday)

  • Order Cut-Off: Orders placed before 5:00 PM GMT are processed the same business day.

  • Total Estimated Delivery Time: 5–8 business days

What is your shipping cost?
We offer FREE shipping on all orders within the United States.

Do you ship internationally?
Currently, we only ship within the US. International shipping may become available in the future.

Which carriers do you use?
We ship with trusted logistics partners including Royal Mail, DPD, and DHL, depending on the product size and destination.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. To be eligible, items must be:

  • Unused and in their original condition

  • Returned in the original packaging

  • Accompanied by proof of purchase

Who covers the return shipping costs?

  • Defective or damaged items: We cover return shipping.

  • Change of mind or wrong item ordered: The customer is responsible for return shipping costs.

Ordering & Payment

Is shopping on your website secure?
Yes. Maisonuk.com uses SSL encryption and PCI-compliant payment gateways to ensure your personal and payment information is protected.

What payment methods do you accept?

  • Credit/Debit Cards: Visa, Mastercard, American Express

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Buy Now, Pay Later: Klarna (subject to eligibility and approval)

Can I track my order?
Yes. As soon as your order ships, we will email you a tracking number so you can follow your parcel’s progress in real time.

Contact Informations :

We are here to answer all your questions or provide any assistance you may need. Feel free to contact us:

Email: support@maisonuk.com
Phone: +12513859739
Address: 30 N Gould St ste r, Sheridan Wyoming 82801, United States

Opening Hours:

Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
Average Response Time: 24 to 48 hours

We’d love to hear from you! Whether you have a question, need assistance, or just want to say hello, our team is here and happy to help. Please visit our Contact Us page.